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PLAN

Number

minutes

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L1 Admin

8 Hours, 7 Days (Optional 12 Hurs & 24 Hours)  

cPanel, RHEL Certified

2 Years Experience

Helpdesk and chat support

Pre Sales & Billing Support

Good Communication Skill

White Label Support

 L2 Admin

8 Hours, 7 Days (Optional 12 Hurs & 24 Hours)  

cPanel, RHEL Certified

3 Years Experience

Server Management Support

Helpdesk & Skype Tech Support

Strong Technical Skills

White Label Support

L3 Admin

8 Hours, 7 Days (Optional 12 Hurs & 24 Hours)  

Certified Professional

5 Years Experince

L3 Server Management Support

Database Management

Strong Technical & Technical Skills

White Label Support

Developer

8 Hours, 5 Days  

PHP, .NET Developers

2-5 Years Experience

Daily Reporting

Pre Sales & Billing Support

Good Communication Skill

White Label Support



SERVICES INCLUDED IN MANAGEMENT PLAN


Customized SLA

The SLA can be customized as per your needs in the dedicated admin plan.


DC Coordination

We will contact to your DC via helpdesk for any hardware related issues.


Single point of contact

A decitaed administrator will be assigned to You for the services.


Pre Sales Support

Our admin will assist You and your customers in he pre sales quires and will guide to the relevant plan.


Multi-channel support

You and Your customers can reach us through phone, live chat, helpdesk or skype.


Flexible support coverage

The support coverage can be defined as per your needs, Night-weekend only.``




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